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Downloading statements sounds trivial until a year of them has to agree with itself. This guide covers the Hancock Whitney Bank archive properly: where statements live, which file to take, and how to keep a long download complete.
Privacy: uploaded files and generated exports are stored only briefly to complete your download and are automatically deleted within 15 minutes. Files are never used for any other purpose.
These are the general steps most banks follow for statement downloads; exact menu labels vary by bank and change over time.
A month can be missing from an online archive for mundane reasons: the account opened or closed mid-cycle, the period statemented quarterly, or the document sits under a combined-statement view rather than the single account. Before concluding the month does not exist, check the neighbouring statements — if their balances chain across the gap, the period is covered by them. What genuinely cannot be downloaded can be requested as research copies from the bank.
Expect the standard regional-bank set: monthly statements for checking and savings with opening and closing balances and a running balance on most layouts, card statements on the Previous / New Balance pattern where the bank issues its own cards, and periodic statements for CDs and money market accounts. Each type converts separately, against its own balances. Hancock Whitney Bank typically prints the period's opening balance first, works through the activity in date order, and closes with the ending balance the transactions must reproduce. From its headquarters in Gulfport, Mississippi, Hancock Whitney Bank issues statements per account and per period through online banking.
If you are the client reading this because your bookkeeper or accountant asked for statements: download the full set in one sitting, every account and every month on their list, and send the PDFs exactly as the bank issued them. Do not photograph pages, do not merge months into one file, and do not edit anything out — a missing transaction is far more expensive than an embarrassing one, and your bookkeeper works under confidentiality either way. If a month is missing from the archive, say so; a known gap is a solvable problem.
It adds the extracted transactions to the statement's opening balance and compares the result with the closing balance — and checks running balances row by row where printed. Downloads that do not tie are flagged, never passed silently.
Yes — that is the normal flow. Download the PDFs and send them as issued; your bookkeeper converts and verifies them. Never send online banking passwords; statements are all a bookkeeper needs from the bank.
Either reaches the statements, but the website's archive is often deeper and multi-month downloading is faster with a keyboard. Use the app for single recent months, the website for history.
Usually the download was interrupted, or the file is a print-view export rather than the issued PDF. Re-download from the statements area; if the bank offers both a print and a PDF option, take the PDF.
Many banks offer a transaction download in CSV or OFX alongside the PDF statements. That covers recent activity, but the PDF statement remains the document with balances — the thing reconciliation is checked against.
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Your first conversion is free — no card, no sign-up — and every result is checked against the statement itself before you download it.