Statements first, spreadsheets second. What follows is how EverBank files its statements, how to download the exact periods a job requires, and how those PDFs become verified data.
These are the general steps most banks follow for statement downloads; exact menu labels vary by bank and change over time.
Statements are issued per account, and access follows the account's authorized signers. On a joint account either holder can usually download; on business accounts, users with view-only online access may or may not see the documents area depending on how the business enrolled. If the statements you need sit behind permissions you do not hold, the account owner downloading them directly is faster than any workaround — and the PDFs are all you need to hand over.
Expect the standard regional-bank set: monthly statements for checking and savings with opening and closing balances and a running balance on most layouts, card statements on the Previous / New Balance pattern where the bank issues its own cards, and periodic statements for CDs and money market accounts. Each type converts separately, against its own balances. Deposit statements at EverBank typically carry opening and closing balances with activity in posting order; card statements, where the bank issues its own cards, use Previous and New Balances. EverBank (Jacksonville, Florida) files its statements in the documents area of online banking, organized by account and closing date.
If the account still receives paper statements, the fastest upgrade in any bookkeeping workflow is switching it to eStatements in EverBank online banking and the mobile app — every future month then exists as a first-generation PDF. For months already past, paper scans convert through OCR with the same balance check; scan flat, straight and at a steady resolution, and review flagged rows against the image. Avoid the middle option — printing an online statement to paper and scanning it back — which destroys the digital original for no benefit.
Closed-account statements usually require a direct request to the bank, since online access often ends at closure. The PDFs or scans they provide convert the same way.
Yes — that is the normal flow. Download the PDFs and send them as issued; your bookkeeper converts and verifies them. Never send online banking passwords; statements are all a bookkeeper needs from the bank.
Usually the download was interrupted, or the file is a print-view export rather than the issued PDF. Re-download from the statements area; if the bank offers both a print and a PDF option, take the PDF.
Yes, the app reaches the same archive, and for a month or two it is the quickest route. For a year of history the website is usually faster: a deeper archive view, several downloads in a row, and files that land somewhere you can name and file properly.
Usually, yes. The converter detects pages stored rotated and reads them in their displayed orientation; a genuinely sideways scan is reported honestly rather than guessed at. If a page is flagged, re-scanning that page flat and upright is the reliable fix.
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Your first conversion is free — no card, no sign-up — and every result is checked against the statement itself before you download it.